As the 9th China International Import Expo (CIIE) opened, the Shanghai branch of China Telecom Corporation Limited (China Telecom) is making every effort to ensure smooth communications for the expo.
“Digital Worker”, a multi-agent system independently developed by the company, has been put into operation this year to handle a large volume of repetitive data monitoring tasks. The system can deliver round-the-clock monitoring, so that the frontline staff members can quickly access real-time internet parameters by sending voice queries on their mobile phones, cutting single inquiry response time by over 80 percent. When the system anticipates network congestion or latent faults, it will automatically generate optimization and troubleshooting recommendations and make them accessible to on-site teams. The collaborative model of “AI early warning and manual response” effectively shifts communications support from reactive troubleshooting to proactive prevention.
Emergency vehicles have been deployed in the vicinity of the expo site. [Photo/sasac.gov.cn]
Stable performance of network infrastructure is equally vital. The company deployed 13 emergency communication vehicles in the vicinity of the National Exhibition and Convention Center (Shanghai), where the CIIE is being held, and brought two 800 MHz digital trunking vehicles from Sichuan and Hubei provinces to further boost on-site trunked communications capacity.
With regard to cybersecurity, the company has run drills to respond to extreme scenarios, including signaling storms and load congestion on the 5GC core network, and conducted security checks across all network elements to eliminate potential risks. It has also pre-positioned 12 patrol vessels to reinforce inspections of marine and onshore segments of international cables, and has arranged multi-path routing to ensure unimpeded international communications.
Throughout the CIIE, the company will prioritize service experience for foreign-related service channels. Its dedicated CIIE hotline 968888 is able to resolve practical problems for global exhibitors with a cross-department coordination mechanism.
A foreign visitor gives a thumbs-up to the service of China Telecom. [Photo/sasac.gov.cn]
Moreover, the company’s business hall at Terminal One of Pudong Airport has a CIIE-themed counter to offer Chinese-English bilingual communications assistance and fast-track applications for short-term SIM cards from 7:00 am to 10:00 pm every day.
The CIIE serves as a window through which the world can observe China’s high-level opening-up. Communications networks are the invisible foundation underpinning the smooth running of the expo. China Telecom translates its latest achievements in digital and intelligent transformation and solid service expertise into a tangible communications experience at the venue, contributing its share of strength to the grand event.
(Executive editor: Zuo Shihan)
